jellievo
Privacy Policy

Information We Collect

When you register, verify, deposit, play, or interact with jellievo in any way, we collect certain categories of personal information. This section details every category of data we may hold about you, so you always know exactly what information jellievo processes on your behalf.

1.1 Registration & Identity Data

When you create a jellievo account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and chosen username. This information is necessary to open your account, confirm your identity, and comply with age-verification requirements (18+ only).

1.2 KYC & Verification Documents

To meet our Know Your Customer (KYC) obligations and verify that you are who you say you are, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address documents such as a recent utility bill or bank statement. These documents are stored securely and used exclusively for verification purposes.

1.3 Financial & Transaction Data

We record all deposits and withdrawals made through your jellievo account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction reference numbers, amounts in BDT or INR, timestamps, and transaction status. We do not store your full mobile banking PIN or complete card number — those credentials are handled by the respective payment processor under their own privacy and security frameworks.

1.4 Gaming & Betting Activity Data

We collect detailed records of your gaming activity on jellievo, including which games you play (slots, live casino, cricket betting, European Blackjack, and others), session start and end times, wager amounts, wins, losses, bonus usage, and responsible gaming tool activations such as deposit limits or self-exclusion requests. This data is used to provide the service, detect fraud, and fulfil responsible gaming obligations.

1.5 Technical & Device Data

When you visit jellievo, our servers automatically log your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and pages visited. This technical data helps us maintain platform security, diagnose errors, and optimise the site experience for devices commonly used in Bangladesh.

1.6 Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications, including your messages and our responses. This allows us to track the resolution of your queries and maintain service quality.

How We Use Your Data

jellievo processes your personal data on one or more of the following lawful bases: (a) performance of a contract — your use of our services; (b) compliance with a legal obligation; (c) our legitimate interests in operating a safe, fair, and commercially viable platform; and (d) your explicit consent, where sought. The table below maps each primary processing purpose to its lawful basis:

jellievo will never use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with clear notice and, where required by law, obtaining your explicit consent.

Marketing Communications: If you have opted in to receive promotional communications from jellievo, we may send you information about new games, bonus offers, BPL season promotions, Eid special campaigns, and other seasonal events relevant to Bangladesh. You may withdraw your marketing consent at any time by updating your notification preferences within your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Sharing & Third Parties

jellievo does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial marketing purposes. We do, however, share limited categories of data with carefully selected service providers and partners where such sharing is necessary to deliver the jellievo service. All third-party processors are contractually bound to handle your data securely and only for the specific purposes for which it was shared.

The categories of third parties with whom jellievo may share your data are as follows:

• Payment Processors: To facilitate deposits and withdrawals, we share the minimum necessary transaction details with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Each payment partner operates under its own privacy and security framework and is responsible for the data it independently holds.
• Game Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and pseudonymous player identifier to deliver their game content within jellievo. They do not receive your full name, contact details, or financial information.
• Identity Verification Services: We may use third-party KYC service providers to assist in verifying the authenticity of identity documents submitted during account verification. These providers process document images under strict confidentiality agreements.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help jellievo understand site performance, page-load times, and general user behaviour. No personally identifiable information is included in analytics data transfers.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory direction, jellievo may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. We will notify you of any such disclosure where permitted by law to do so.
• Business Successors: In the event of a merger, acquisition, or asset sale involving jellievo, personal data held about players may form part of the transferred assets. We will notify affected players prior to any such transfer and confirm that the receiving entity will honour the terms of this Privacy Policy.

Cookies & Tracking Technologies

jellievo uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform effectively, remember your preferences, and understand how players interact with our site. This section provides full transparency about the categories of cookies we use and their purpose.

Managing Cookies: You can control or delete cookies through your browser settings at any time. Most modern browsers — including Chrome, Firefox, Safari, and Edge — allow you to block third-party cookies, clear existing cookies, or receive alerts when a new cookie is set. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in to jellievo and use core platform features.

jellievo does not use cookies to display third-party advertising or to track your activity across other websites for advertising targeting purposes.

Data Security & Storage

jellievo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security posture is continuously reviewed and updated to address emerging threats.

Key security measures employed by jellievo include:

• TLS/SSL Encryption in Transit: All data exchanged between your browser or mobile device and jellievo servers is encrypted using TLS 1.2 or higher. This ensures that sensitive information — including login credentials and payment details — cannot be intercepted during transmission.
• Encryption at Rest: Sensitive data fields stored in jellievo databases (such as identity document references and financial records) are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within jellievo is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access required to perform their role, and all access is logged for audit purposes.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing algorithms with unique salts to store password credentials securely.
• Intrusion Detection: jellievo employs real-time intrusion detection and prevention systems to identify and respond to potential security incidents promptly.
• Regular Security Audits: Our platform and infrastructure undergo periodic security assessments and penetration testing to proactively identify and remediate vulnerabilities.

Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jellievo will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

Data Storage Location: Personal data collected from jellievo players is stored on secure servers. Where data is processed or stored outside Bangladesh, jellievo ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to that described in this Privacy Policy.

Your Privacy Rights

jellievo respects your right to control your personal data. As a player registered on our platform, you hold the following rights with respect to the personal information we process about you. To exercise any of these rights, contact our support team via live chat or email at support@jellievo with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of the personal data jellievo holds about you. We will provide this information in a structured, commonly used format within 30 days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Basic account details (such as your email address or residential address) can be updated directly from your account settings page.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Please note that certain data must be retained to comply with legal obligations (such as AML record-keeping requirements) even after an erasure request is fulfilled for other data categories.
• Right to Restriction of Processing: You have the right to request that we limit how we use your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you object to processing based on legitimate interests pending verification.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider of your choice.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of legitimate interests, unless jellievo can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where jellievo processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

jellievo will respond to all valid privacy rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it. There is no charge for making a privacy rights request unless requests are manifestly unfounded, repetitive, or excessive.

Data Retention

jellievo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The table below summarises our standard retention periods by data category:

Upon expiry of the applicable retention period, personal data is either securely deleted from jellievo systems or irreversibly anonymised so that it can no longer be linked to any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical and business analytics purposes.

If you close your jellievo account voluntarily, the retention periods above still apply from the date of account closure. You will not receive marketing communications after account closure, but transactional and legal records will be retained as described in the table.

Policy Updates & Contact

jellievo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our platform. When material changes are made, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how jellievo protects your data. Your continued use of the platform after a revised Privacy Policy has been published constitutes your acknowledgement of the updated terms.

Minor Updates: Non-material changes — such as typographical corrections, formatting adjustments, or clarifications that do not alter the substance of our data practices — may be made without individual notice. The effective date will be updated to reflect any such revision.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how jellievo handles your personal data, please contact our dedicated privacy support team:

• Email: support@jellievo (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the jellievo platform (Bangladesh Standard Time, UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and provide a full response within 14 business days.

For formal data subject rights requests (access, erasure, portability, etc.), please use the subject line "Privacy Rights Request" and include your registered email address and account username so we can verify your identity and process your request without delay.