Responsible Gaming at jellievo — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

At jellievo, responsible gaming is not a footnote — it is a foundational principle embedded into every layer of the platform. We firmly believe that gambling, when approached thoughtfully, can be an enjoyable and engaging form of entertainment for adults in Bangladesh. The thrill of a BPL cricket betting market, the excitement of spinning a Pragmatic Play slot, or the strategy involved in a hand of European Blackjack can all be genuinely rewarding experiences — provided they are enjoyed within clearly defined personal boundaries.

jellievo's responsible gaming framework is built around three core principles: prevention, player empowerment, and early intervention. Prevention means we actively block underage access, market our products responsibly, and avoid targeting individuals who have self-excluded. Player empowerment means we give every registered user access to a comprehensive suite of self-control tools that can be activated instantly from their account settings. Early intervention means our support team is trained to recognise signs of problem gambling and proactively offer help before issues escalate.

We want every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to feel confident that jellievo is a platform that genuinely cares about their wellbeing — not just their deposits. The tools and resources described on this page are provided free of charge, without judgment, and are available to every jellievo account holder at any time.

Age Restriction & Verification (18+)

jellievo maintains a strict minimum age policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the platform. This policy applies universally to all players in Bangladesh and is non-negotiable regardless of local custom or personal circumstance.

During the account registration process, all applicants must declare that they are aged 18 or above. jellievo conducts identity verification checks — using government-issued documents such as the Bangladesh National Identity Card (NID) or passport — at registration and again before processing any withdrawal request. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended pending investigation, and any funds held in such accounts will be handled in accordance with our Terms & Conditions.

Protecting Minors: If you share a device with family members — including younger siblings, children, or teenagers — we strongly recommend taking the following precautions:

• Use a unique, strong password for your jellievo account that is not shared with anyone else in your household.
• Always log out of your jellievo account after each session, especially on shared or family devices.
• Enable device-level parental controls or content filtering software (such as Net Nanny, Kaspersky Safe Kids, or similar) to restrict access to gambling websites on devices used by minors.
• Store any physical payment cards used for bKash, Nagad, or bank deposits in a secure location inaccessible to minors.

Deposit Limits & Spending Controls

One of the most effective tools for maintaining control over your gambling expenditure is setting a deposit limit before you begin playing. jellievo provides a fully self-managed deposit limit system accessible from the Responsible Gaming section of your account dashboard. Limits can be set across three timeframes:

• Daily Deposit Limit: The maximum total amount in BDT you can deposit within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum total BDT deposits permitted within any rolling 7-day window.
• Monthly Deposit Limit: The maximum total BDT deposits permitted within any rolling 30-day period.

How Limit Changes Work: Reducing an existing limit takes effect immediately upon confirmation — there is no waiting period. This ensures that if you decide mid-session that you want to reduce your spending, the protection kicks in right away. Increasing a limit, however, is subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive spending decisions made during emotionally charged gaming sessions.

In addition to deposit limits, jellievo offers:

• Single Wager Limits: Cap the maximum stake you can place on any single bet or game round across slots, live casino tables, and cricket betting markets.
• Loss Limits: Define the maximum net loss (deposits minus withdrawals) you are willing to accept within a daily, weekly, or monthly period. When the threshold is reached, your account is automatically restricted from further real-money play until the limit period resets.
• Reality Checks: Enable on-screen notifications that appear at regular intervals (every 30, 60, or 90 minutes) reminding you how long you have been playing and your net position for the session, so you can make an informed decision about whether to continue.

Time-Out & Session Management

Sometimes a short break is all that is needed to regain perspective and reconnect with the recreational spirit of gambling. jellievo's time-out feature allows you to temporarily suspend your account for a defined period, during which you will be unable to log in, deposit, or place any bets.

Available time-out durations at jellievo include:

• 24 Hours — a brief overnight reset if you feel today's session has gone on too long.
• 3 Days — a short mid-week break to step back and reflect.
• 7 Days (1 Week) — a full week away from the platform.
• 30 Days (1 Month) — an extended pause, ideal if life circumstances (exams, Ramadan fasting, Eid holidays, or work deadlines) call for a significant break from gambling activity.
• 6 Weeks — the maximum temporary time-out period before transitioning to the formal self-exclusion programme.

To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out and select your preferred duration. The suspension takes effect immediately. You will receive an email confirmation to your registered address confirming the time-out is active. During the time-out period, jellievo will not send you any promotional emails or bonus notifications.

Session Time Reminders: Even outside of a formal time-out, we recommend enabling session time reminders in your account dashboard. You can configure alerts to appear every 30 minutes, 1 hour, or 2 hours during active play. These on-screen pop-ups display your total session duration and encourage you to take a brief break, grab a glass of water, or step away from the screen entirely.

Self-Exclusion Programme

If you feel that gambling has become more than a leisure activity and is beginning to negatively affect your finances, relationships, mental health, or professional life, jellievo's self-exclusion programme offers a more substantial and enforceable form of protection than a standard time-out.

Self-exclusion at jellievo operates under the following terms:

• Minimum Exclusion Period: 6 months. Self-exclusion cannot be reversed during this period under any circumstances — regardless of requests made by the account holder.
• Longer Exclusion Periods: Players may request exclusions of 1 year, 2 years, 3 years, or 5 years at the point of self-excluding.
• Permanent Self-Exclusion: Players who wish to permanently close their jellievo account and prevent any future re-registration may request a permanent exclusion. This is an irreversible action and should only be taken after careful consideration.

What Happens During Self-Exclusion:

• Your jellievo account is immediately suspended and you will be logged out of all active sessions.
• You will be removed from all marketing lists — no promotional emails, SMS notifications, or bonus offers will be sent during the exclusion period.
• Any pending bets placed before the exclusion was activated will be settled in the normal way. Your account balance at the time of exclusion can be withdrawn — contact our support team to arrange this.
• jellievo will use all reasonable technical measures to prevent you from creating a new account during the exclusion period. If you believe you have found a way to circumvent this, please contact us immediately rather than proceeding.

How to Apply for Self-Exclusion: You can initiate self-exclusion from Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly via live chat or email at support@jellievo with the subject line "Self-Exclusion Request". Please include your registered username and preferred exclusion duration. Our team will process the request within 24 hours and send written confirmation.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The warning signs below are not diagnostic criteria, but they are well-established indicators that gambling may be moving from entertainment into a harmful pattern. If several of the following statements feel familiar, we strongly encourage you to use the self-assessment questionnaire in the next section or speak to a jellievo support agent today.

Recognising these patterns is not a sign of weakness — it takes genuine self-awareness to acknowledge when a habit is becoming harmful. jellievo encourages any player who identifies with two or more of the above statements to take a break using the time-out or self-exclusion tools described on this page, and to reach out for professional support.

Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly — this questionnaire is for your personal reflection only and is not submitted to jellievo. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or one of the external organisations listed in the next section.

Support Resources & Getting Help

You are never alone in dealing with gambling-related concerns. jellievo's own support team is available 24 hours a day, 7 days a week via live chat and email, and is trained to provide confidential, non-judgmental guidance to any player who feels gambling is becoming a problem. Beyond jellievo's internal resources, we encourage players to seek help from dedicated professional organisations.

Talking to Someone You Trust: Beyond formal support services, sometimes the most important first step is simply talking to a trusted friend, family member, or community elder about how gambling has been affecting you. In Bangladeshi culture, community and family bonds are a profound source of support — do not hesitate to lean on those close to you if you are struggling.

jellievo will never penalise a player for seeking help or activating responsible gaming tools. Requesting a self-exclusion, setting a deposit limit, or contacting support about a gambling concern will never result in account penalties, withdrawal complications, or reduced customer service quality. Our commitment to responsible gaming is unconditional.